proof of the pudding
Our Employee Surveys, taken before and after the project, delivered these results.
The beauty industry is large and growing in the UK. Experts believe it will soon be worth over £15 billion annually. Salon Supplies is one of the industry’s leading distributors of professional hair and beauty products to the trade.
With over 40 years of experience and thousands of lines of stock from many well-known and market leading brands, they provide the professional with a one-stop shop solution.
They have an on-the-road sales force of consultants plus stores in 11 locations, so they remain close and responsive to their customers. They’ve enhanced their customer service offering via an online store and friendly, knowledgeable in-house account management team
The Salon Supplies team occupies its own premises, a 1930s furniture warehouse based in Southampton. Originally, this housed their head office operation, cash and carry facility and warehouse.
When additional space was needed for the warehouse, it gave the client the opportunity to review their current setup and also incorporate a furniture showroom all in their current location.
We undertook a detailed survey of their existing space, consulting closely and widely to develop the brief. Having been given a blank canvas to work with, it enabled us to really challenge their existing working practices which would influence the design of the new workspace.
As a key part of this stage of a project, we also undertook a staff engagement survey to understand exactly how the Salon Services’ team felt about their current space – especially what they liked and loathed. This, in turn, fed into our design proposals.
Our final design shifted the head office operation to the top floor, while giving it a modern, bright and welcoming workspace for the team’s day-to-day operations – making those easier and more effective.
We then developed the first floor to create the team’s welfare facilities, including new WC’s as well as a staff kitchen and breakout space. In our experience this helps to foster closer collaboration and communication across the departments.
The remainder of the floor was stripped back to the core and re-designed as the client’s furniture showroom. We knew in a building with such inherent character, it would look and feel right to leave the area almost bare. We even left the services exposed which, although all installed as new, greatly enhanced the resultant ‘industrial’ character and heritage of the building.
On the ground floor, the existing cash and carry was completely refurbished to create a fresh, vibrant and welcoming place for employees and visitors alike. In addition, we adapted the floor space available to provide a large multi-function boardroom.
To enable the business’ day-to-day operations to continue uninterrupted while we undertook the refurbishment work around the Salon Supplies team, we planned and delivered the project in three distinct phases over a twenty-week period.
A priority was our work to the cash and carry area, which had to be undertaken in the shortest possible time to minimise downtime to this important operation.
As a key part of the refurbishment, the building’s boiler and hot water system needed a complete replacement. We installed a new HVAC system throughout, including new feature radiators to the showroom.
This is one of the most radical transformations we have ever undertaken, taking a characterful 1930s furniture warehouse and turning it into a fresh, vibrant, clean and contemporary workspace.
And our post-refurbishment staff survey results spoke volumes about the quality and impact of the work we’d delivered. In fact, those results were off the charts.
There was an incredible 63% rise in motivation reported to us and an NPS point score increase of 132% – the biggest we’ve seen to date.
The only downside for us is that now we’re not visiting the Salon Services’ site we can’t accidentally buy their hair products on the way out!